Overview
At Royal Marigold Decor, we understand that wedding plans can sometimes change. This refund policy outlines the terms and conditions for cancellations and refunds of our Indian wedding decoration services.
Refund Schedule
Refunds are calculated based on the timing of your cancellation request:
| Cancellation Timing | Refund Percentage | Processing Time |
|---|---|---|
| 30+ days before event | 75% refund (25% cancellation fee) | 7-10 business days |
| 15-29 days before event | 50% refund (50% cancellation fee) | 7-10 business days |
| 8-14 days before event | 25% refund (75% cancellation fee) | 7-10 business days |
| 7 days or less | No refund available | N/A |
Cancellation Process
To request a cancellation and refund:
- Submit written cancellation request via email to refunds@royalmarigolddecor.com
- Include your booking reference number and event details
- Provide reason for cancellation (optional but helpful)
- We will acknowledge receipt within 24 hours
- Refund processing begins after written confirmation
Partial Service Cancellations
For partial cancellations of decoration services:
- Design Changes: Minor changes up to 14 days before event at no charge
- Service Reductions: 50% refund for removed services if cancelled 15+ days prior
- Last-Minute Changes: Changes within 7 days may incur additional charges
Non-Refundable Items
The following are non-refundable under any circumstances:
- Custom design consultation fees
- Advance purchase of specific/custom materials
- Third-party vendor bookings made on your behalf
- Rush order surcharges
- Travel and accommodation costs for destination weddings
Force Majeure Situations
In cases of events beyond our control, special refund terms may apply:
- Natural Disasters: Full refund or rescheduling option
- Government Restrictions: Full refund or postponement without penalty
- Venue Cancellations: 90% refund (10% processing fee)
- Health Emergencies: Case-by-case evaluation for fair resolution
Refund Methods
Refunds will be processed using the same payment method used for the original transaction:
- Credit/Debit Cards: 7-14 business days
- Bank Transfers: 5-10 business days
- Digital Wallets: 3-7 business days
- Cash Payments: Bank transfer to provided account details
Rescheduling vs. Cancellation
We encourage rescheduling over cancellation when possible:
- Free rescheduling if done 30+ days in advance
- One-time rescheduling allowed within same calendar year
- Seasonal price differences may apply to new date
- Priority booking for rescheduled events
Dispute Resolution
If you're unsatisfied with our refund decision:
- Contact our customer service manager within 7 days
- Provide detailed explanation of your concerns
- We will review your case within 3-5 business days
- Final decisions will be communicated in writing
Contact Information
For refund requests or questions about this policy:
Royal Marigold Decor - Refunds Department
Email: refunds@royalmarigolddecor.com
Phone: +91-98765-43210
Business Hours: Monday-Saturday, 9:00 AM - 6:00 PM IST
Address: Mumbai, Maharashtra, India
Policy Updates
This refund policy may be updated periodically to reflect changes in our services or Indian consumer protection laws. Updated policies will be posted on our website with the new effective date.
Return to Home